Beneficiary Engagement & Campaign Support Officer

Job Description

Role Summary

We’re looking for a compassionate, organized individual to support a donation campaign for an individual/family facing hardship (medical, crisis, etc.). This person will be the primary point of contact for the beneficiary and will help keep the donation page and donor communications running smoothly, working closely with the Fundraising & Finance Lead, who oversees the organization finances and fundraising. 

Key Responsibilities

Beneficiary Engagement

  • Maintain regular, respectful communication with the beneficiary/family to gather updates, needs, and progress
  • Collect documentation (receipts, medical updates, etc.) to pass along for financial verification
  • Ensure the beneficiary’s story is represented accurately and with dignity
  • Act as the beneficiary’s day-to-day point of contact for questions or concerns
  • Verify the appeal before the campaign launches, confirm the beneficiary’s story, identity, and supporting documentation (medical records, bills, ID, etc.) are genuine and accurate

Donation Page & Content

  • Create and update the donation page content (copy, photos, milestones)
  • Post regular updates with beneficiary consent
  • Respond to general donor inquiries and send acknowledgments/thank-yous
  • Flag any donor questions about fund use to the Fundraising & Finance Lead

Coordination & Reporting

  • Provide weekly updates to the Fundraising & Finance Lead on beneficiary status and campaign engagement
  • Escalate any concerns about beneficiary welfare or fund use promptly
  • Follow data privacy and safeguarding practices when handling beneficiary information

Note: Fundraising targets, financial tracking, and fund disbursement are managed directly by the Fundraising & Finance Lead — this role does not have financial authority.

Expectations

  • Respond to messages (donor and beneficiary) within 24 hours
  • Weekly check-ins/reports
  • High emotional intelligence — this role involves sensitive personal situations
  • Strong written communication for storytelling and updates
  • Reliable, self-directed work habits (remote role)

Ideal Candidate

  • Experience in nonprofit work, customer service, social work, or community outreach
  • Empathetic communicator who builds trust quickly
  • Detail-oriented and comfortable following financial-reporting handoffs
  • Comfortable working independently with minimal supervision
  • Comfortable conducting due diligence and verifying documentation before a campaign goes live
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